MegazoneCloud and AWS Host 'AI Connect 2025'

• Disclosure of adoption cases such as Kakao Style and Korean Air…Intensive focus on generative AI-based contact center strategy

Megazone Cloud (CEO Yom Dong-hun), a leading AI and cloud company, will present the direction and strategy of next-generation contact centers utilizing generative AI technology.

Megazone Cloud will jointly host the 'AI Connect 2025 Seminar' with Amazon Web Services (AWS) on the 29th at Studio 159, COEX Seoul. The seminar, held under the theme 'Next CX with Amazon Connect: Contact Centers Evolving with Generative AI,' will be conducted for approximately 100 industry representatives from e-commerce, retail, travel, and accommodation sectors.

Prashant Trehan, WW Product Lead overseeing Amazon Connect product strategy at AWS headquarters, will serve as the keynote speaker, introducing customer experience strategy and the changes that generative AI technology will bring to contact centers. Following this, AWS's designated CX business development manager will share how customer satisfaction, consultation productivity, and data-driven decision-making are being realized through Amazon Connect-based contact centers.

In the technical demo session, AWS's Ko Jeong-hyun, Connect Specialist SA, and Ha Jae-young, Retail & CPG SA, will showcase the key features of Amazon Connect and consultation automation technology in real-time through customer consultation scenarios configured based on actual retail environments.

In the afternoon session, actual cases from companies that have built and operated contact centers based on Amazon Connect will be presented. Lee Jong-ho, Infrastructure Leader at Kakao Style, and Kim Sung-hun, Manager of Megazone Cloud's Specialty Service Unit, will introduce the process of integrating Zendesk and Amazon Connect to transform existing systems into cloud-based digital contact centers, and will share how they improved consultation productivity and operational efficiency.

In the following presentation, Choi Jin-moon, Unit Head of Megazone Cloud's Cloud Tech Unit, will introduce a case of implementing an Amazon Connect-based cloud contact center at overseas branches of major domestic financial companies, and will convey methods for improving global customer service quality and implementing hyper-personalized communication. Finally, Kang Byung-ha, Sr. Delivery Practice Manager at AWS, will introduce the process of building Korean Air's intelligent customer center (AICC), and will explain how customer experience and operational efficiency were improved through the integration of call centers across 45 countries worldwide and AI consultation automation.

Hwang In-chul, CRO of Megazone Cloud, said, "At this AI Connect 2025, you can broadly explore the latest contact center strategies utilizing generative AI, actual transformation cases of domestic and international companies, and technical demos," and added, "For companies interested in AI-based customer service, this will be a valuable opportunity to examine changing market trends and practical implementation methods in one place."

This seminar can be attended free of charge through pre-registration, and welcome gifts will be provided to all attendees. Additionally, after the sessions, various on-site events will be held, including quiz events, lucky draws, and commemorative gifts for survey participants.

Megazone Cloud is a leading AI and cloud-native company with approximately 2,000 cloud and AI technology experts, and is a digital transformation (DX) partner for approximately 7,000 customers domestically and internationally. Based on strategic partnerships with major global and domestic cloud service providers (CSPs), the company supports customer innovation and growth through approximately 140 ISV partners and self-developed cloud, AI, and security solutions. Under the vision of 'Transform, Tomorrow, Together,' the company is creating customers' future competitiveness together through technology, data, and the passion of its employees. Megazone Cloud operates local subsidiaries in 9 countries including Korea, North America, Japan, Southeast Asia, and Oceania, and is growing together with customers as a global partner.