{"id":636,"date":"2024-10-21T08:40:17","date_gmt":"2024-10-21T08:40:17","guid":{"rendered":"http:\/\/www.megazone.com\/us\/?page_id=636"},"modified":"2025-06-27T05:57:40","modified_gmt":"2025-06-27T05:57:40","slug":"amazon-connect","status":"publish","type":"page","link":"https:\/\/www.megazone.com\/us\/offerings\/amazon-connect\/","title":{"rendered":"Amazon Connect – A cloud-based omni-channel contact center"},"content":{"rendered":"

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\n

Amazon Connect<\/h1>\n

A cloud-based
omni-channel contact center<\/h3>\n

<\/p>\n

<\/div>\n<\/div>\n

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\n

Connect with Your Customers Better at Lower Costs on Cloud<\/h2>\n

Why Amazon Connect?<\/h3>\n<\/div>\n
\n
\n
\n
<\/div>\n
\n
\n

Connect your agents with customers efficiently
\nat home and anywhere else.<\/h4>\n

It\u2019s a contact center on AWS CLOUD – set it up anywhere with a
\ncomputer and an internet connection without heavy gears.
\nWherever your agent sits with the computer is your contact center.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

\n
<\/div>\n
\n
\n

Connect to Your Flexible & Cost-optimized
\nContact Center.<\/h4>\n

It is light on gears and costs – increase and decrease the size of your
\ncontact center as you like. Service fee is charged on a monthly usage
\nby minute basis. No upfront investment, just pay as you go.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

\n
<\/div>\n
\n
\n

Connect with your customers on
\nmultiple channels efficiently.<\/h4>\n

It is omni-channel: you can seamlessly connect to customers on
\nmultiple channels. Talk to customers on call, SMS, Whatsapp or
\nother social media on one platform.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

\n
<\/div>\n
\n
\n

Connect to your customers\u2019 communication history
\nwithout a click.<\/h4>\n

It is all about customer experience. Connect will recognize the
\ncustomer, gather all past interaction data with the customer and show it
\nto the agent.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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\n
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Clients powered by Amazon Connect<\/h3>\n<\/div>\n
\n
\n
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A Client Use Case<\/h4>\n

HANKOOK Corporation<\/h3>\n

Rapid deployment of a remote contact center during the 2020 Pandemic
\nmade work from home (WFH) possible.<\/p>\n

Read the Case<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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\n
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Features of Connect Services<\/h3>\n<\/div>\n
\n
\n
\n
\n
\n
<\/div>\n
\n

All-in-one<\/h4>\n
    \n
  • A single window for your agents to
    \nsupport customers<\/li>\n
  • An extensive system with potential
    \nadd-ons: third party apps, AI,
    \nMachine Learning and more<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
    \n
    \n
    <\/div>\n
    \n

    Integration of Business Apps<\/h4>\n
      \n
    • Integrating third-party ERP, CRM and other
      \napps into one platform<\/li>\n
    • Enhanced agents and functionality of your
      \ncontact center for better customer
      \nexperience<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
      \n
      \n
      <\/div>\n
      \n

      AI-powered Automation<\/h4>\n
        \n
      • Multilingual ability of Amazon’s chatbot &
        \nIVR AI<\/li>\n
      • Smart AI chatbot understands customers’
        \nintent and gives the right answer<\/li>\n
      • Amazon\u2019s text-to-speech engine: the
        \nautomated voice just like a human\u2019s<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
        \n
        \n
        <\/div>\n
        \n

        Real-time Reporting<\/h4>\n
          \n
        • Visualized performance of agents,
          \nreal-time by machine learning analytics<\/li>\n
        • Tackling difficulties of measuring
          \nsatisfaction of customer support<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
          \n
          \n
          <\/div>\n
          \n

          Easy Fix & Edit of IVR Flows<\/h4>\n
            \n
          • IVR systems often took months to make
            \nsimple changes<\/li>\n
          • Connect implements changes made in
            \nseconds<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
            \n
            \n
            <\/div>\n
            \n

            Migration & Consulting<\/h4>\n
              \n
            • Connect your old call center to a new
              \ncontact center without disruption<\/li>\n
            • Worry-free call center migration – our
              \nexperts migrate for you<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
              <\/div>\n<\/div>\n<\/div>\n<\/div>\n

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