Contact centers are getting smarter with cloud technology.

 

Cloud-based Contact Center can reduce costs, support agents’ work-from-home and even allow flexible up/down-scaling of agents depending on seasonal demands.

 

Contact centers now integrate omni-channels and even understand customer sentiment with powerful AI and machine learning (ML) technology, further enhancing customer experience.

 

Along with AWS and MegazoneCloud, leading CX solution partners, Verint and Zendesk will join us to demonstrate the extendibility of the cloud contact center solution.

 

Join us to learn how Connect will help your digital transformation.

Time & Venue

  • 19 May 2023 (Friday), 3:00 PM – 5:00 PM
  • AWS Hong Kong Office 20th Floor, Tower 535, Causeway Bay

Agenda

  • Shifting Trend in Contact Centers
  • What is Amazon Connect
  • How to Improve Customer Experience & Efficiency of Contact Centers with:
    • CRM Integration
    • Speech-to-Text Logs & Sentiment Analysis
    • Workforce Management
  • Smart Contact Center Demonstration
  • Q&A

  • Terms & Conditions and Privacy Policy

  • Transfer of Personal Data to a Third Country

  • Transfer of Personal Data to a Third Party

    ※ This seminar is a joint event with Amazon Web Services, Inc(AWS), and it is essential to provide third-party (AWS).

    ※ You have the right to refuse to apply for the seminar (consent to provide to third-party), and you will not be able to participate in the seminar if you refuse to do so.

    The Company provide personal information for marketing purposes as follows.

    1. Recipients for information : Amazon Web Services, Inc.(AWS)
    2. Purpose of use of the recipient : provide AWS Offerings & measure, support, and improve AWS Offerings & recommendations and personalization & marketing
    3. Items to be provided : First Name, Last Name, Company Name, Job title, Phone, Email
    4. Period of retention and use by the recipient: Until the purpose of collection and utilization is achieved

    You agree that MegazoneCloud will provide your contact information to Amazon Web Services, so AWS can share the latest news, promotions, and more by email, post or telephone.
    You may unsubscribe from receiving news and offers from the sender at any time by following the instructions in the communications received. AWS handles your information as described in the AWS privacy policy.