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Airlines (B Company)

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Key Takeaway

Reduced service response delay from 15 seconds to 0.02 seconds - a service speed innovation

Realized average service response speed of 20ms or less with a container environment reduced by 83% compared to the existing setup, maximizing large-scale traffic processing performance and operational efficiency.

Airlines (B Company)

Client :Airlines (B Company)

Industry :Airlines / Transportation

Service Area :Migration & Modernization / Applications & DevOps

1. Overview (Project Background)

 

B Company pursued an 「All-in Migration & Modernization」 project to transition customer-facing systems and internal systems that were previously operated in a traditional IDC environment to the cloud according to its cloud adoption strategy. Beyond simply moving infrastructure, the company sought to secure system stability and scalability through application modernization and build an environment capable of flexibly responding to large-scale traffic during promotional periods.

 


 

2. Challenge (Problem Definition)

 

B Company faced the following technical challenges and issues before and during the cloud transition.

 

  • Service Response Delay Issue
    Intermittent 15-second response delays occurred in travel agency (OTA, Online Travel Agency) integration services, leading to degraded customer experience and persistent service quality issues.

 

  • Lack of Flexible Scalability
    During traffic surges from promotional events, immediate server expansion was difficult, creating structural limitations in handling large-scale access.

 

  • Operational Inefficiency and Lack of Visibility
    Rollback after deployment was difficult, version management was complex, and operational productivity was reduced due to the need to access individual servers to check logs. 

 


 

3. Solution (Resolution Approach)

 

Megazone Cloud executed digital transformation across infrastructure, applications, and databases through a 「Cloud Native Modernization」 strategy that went beyond simple migration (Lift & Shift).

  • App Modernization and Resource Optimization
    Transitioned applications to a container-based modern framework environment to streamline performance, and significantly optimized key service containers from 24 to 4, maximizing resource efficiency.

 

  • DB Architecture Improvement and Zero-Downtime Migration
    Separated customer-facing and OTA (Online Travel Agency) databases to ensure stability, and achieved zero-downtime migration by leveraging AWS DMS's CDC functionality for real-time data synchronization.

 

  • DevOps and Monitoring Environment Enhancement
    Implemented deployment automation and rapid rollback systems through ArgoCD-based GitOps pipeline, and secured operational visibility through integrated log monitoring via Grafana Loki.

 

  • Large-Scale Traffic Flexible Response System
    Established ALB Pre-warming and NodeGroup Scale-out strategies to prepare for traffic surges during major promotions, ensuring service continuity with flexible expansion possible within minutes. 

 


 

4. Result (Achievements)

 

Through successful cloud transition and architecture enhancement, the following business and technical achievements were realized.

  • 99.8% Reduction in Service Response Speed
    Completely resolved the intermittent 15-second response delay issue that occurred in the existing travel agency (OTA) integration service and maintained average response speed of 0.02 seconds or less during normal operations, implementing a high-performance service.

 

  • 83% Application Resource Optimization
    Through application containerization and optimization, significantly reduced the number of containers for major services such as homepage and mobile from the existing 24 to 4, maximizing approximately 83% resource efficiency.

 

  • Enhanced Promotional Event Response Capability
    Prepared a Scale-Up environment capable of expanding servers within minutes and extending database connection capacity to a maximum of 6,000 during large-scale promotional events, ensuring business continuity.

 

  • Improved Operational Productivity and Deployment Stability
    Automated the existing manual deployment process using open-source solutions to increase deployment accuracy and speed, and improved operational efficiency by reducing log inquiry and failure analysis time through an integrated monitoring environment.

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