1. Overview (Project Background)

Amorepacific pursued a strategy to completely end IDC and transform large-scale on-premises environments to cloud-based infrastructure to accelerate global business expansion and digital transformation. Previously, operations were centered on ITO with complex on-premises structures, making service integration difficult, and actively pursued Modernization to improve incident response and operational efficiency. Accordingly, Megazone Cloud executed an end-to-end transformation project covering cloud migration, Modernization, and GenAI-based automation.

2. Challenge (Problem Definition)

Before cloud transformation, Amorepacific faced the following key challenges in its operating environment.

• High External Dependency: Due to over 10 years of ITO, there was high dependency on outsourcing vendors and frequent personnel changes.

• Complex Service Integration: Service integration complexity increased due to interconnection between Cloud and On-Premise environments.

• Lack of Operational Governance: Due to the absence of Service management governance, applications were developed in a fragmented manner.

3. Solution (Resolution Approach)

Megazone Cloud executed cloud transformation with core strategies of establishing Governance for enterprise-wide DX, large-scale Migration, Modernization, and Automation.

Governance Establishment and Structural Reorganization

• Established an enterprise-wide PMO organization to re-establish operational and development governance.

• Designed an integrated Cloud structure to simplify previously complex service integration architecture.

• Organized relationships between Applications, DBs, and Services to establish systematic operational standards.

Large-Scale Cloud Transformation (Migration)

• Successfully executed Replatform Migration of 800 VMs.

• Designed a phased transformation strategy with the goal of complete IDC closure.

• Operated performance validation procedures for stable Cutover.

Service Modernization Implementation

• Executed Modernization of 40 services.

• Maximized infrastructure operational efficiency through container image standardization.

• Enhanced incident response capability through business system-focused structural improvements.

Operational Innovation and Automation

• Applied GenAI-based ITSM auto-response functionality to automatically handle approximately 29% of all tickets.

• Standardized operational event response processes to introduce operational innovation.

4. Result (Achievements)

Through successful cloud transformation and Modernization, the following business achievements were realized.

DX (Digital Transformation) Foundation Completion

• Successfully transformed 800 VMs, one of Korea's largest-scale migrations, realizing complete IDC closure.

• Through complete IDC closure, the infrastructure operations paradigm was completely transformed, and 40 services Modernization achievements were secured based on stable AWS operations.

• Application structure improvements enabled rapid and flexible response to incidents, significantly improving incident response speed.

Operational Efficiency and GenAI-Based Automation

• Achieved infrastructure resource optimization based on container transformation and operational innovation through deployment automation and advanced monitoring.

• Applied GenAI-based ITSM auto-response functionality to automatically handle approximately 29% of all ITSM requests.

• Recorded over 80% user satisfaction in terms of response quality and speed, improving operational service quality.

Cost Reduction

• Through continuous cost optimization efforts following initial Migration, monthly costs were reduced to 1.1 billion won.

• Through Modernization of 40 services, annual recurring revenue (ARR) was reduced from 500 million won to 80 million won, exceeding targets and realizing cost-effective efficiency.